Cancellation & Refund Policy
At The Ski Depot Borovets, we understand that travel plans can change. Our goal is to provide a fair, transparent, and straightforward cancellation policy while ensuring that every guest receives professional service and personal attention.
We encourage our guests to book their ski and snowboard equipment and lessons in advance to secure availability and enjoy a smooth, stress-free winter holiday.
1. Free Cancellation – 7 Days or More Before Your Booking
We offer a 100% refund of your deposit when you cancel your reservation at least 7 full days (168 hours) before the scheduled start date and time of your booked service.
This policy applies to:
- Ski equipment rentals
- Snowboard equipment rentals
- Children's ski and snowboard equipment rentals
- Private ski and snowboard lessons
- Group ski and snowboard lessons
Cancel at least 7 days in advance and receive your full deposit back – no cancellation fees!
Ski/Snowboard equipment cancellation policy
Clients can cancel at any time except the refund of the booking fee up to 7 days prior to the date the rent starts.
Security / Damage refundable deposit is required for large orders and longer periods of rent. Full amount is refunded if the equipment is in the same condition as rented on the first day.
Partially refunded according to the damage or condition of the equipment.
Zero refund if completely broken (unusable, unrepairable) or lost.
Ski/Snowboard lessons
It can be canceled 10–30 days prior for a full refund, 5–10 days 70% refund, 2–5 days 50% refund.
Advance payment / booking fee for equipment is 10 % of the total amount. Completely refundable up to 7 days prior to date.
50% refundable up to the day of booking.
2. Late Cancellations – Less Than 7 Days Before Your Booking
For cancellations made less than 7 days before the scheduled start of your booked service, the deposit becomes non-refundable.
This is because equipment and instructors may have already been reserved specifically for you, limiting availability for other guests.
Please note: Deposits are non-refundable for late cancellations, regardless of the reason, except where required by applicable law or expressly agreed otherwise by The Ski Depot Borovets.
3. No-Shows and Unused Services
If you fail to arrive for your reservation without notifying us, your booking will be considered a no-show, and your deposit will not be refunded.
Once a rental period or lesson has started, unused services are generally non-refundable if you decide to shorten your booking or discontinue participation.
This does not affect your statutory consumer rights or any refund due where we fail to provide the agreed service.
4. Booking Changes and Rescheduling
We understand that unexpected situations may require changes to your plans.
If you need to change your rental dates, adjust equipment requirements, or reschedule your ski or snowboard lessons, please contact us as early as possible.
Our team will do its best to accommodate your request, subject to equipment availability, instructor schedules, and existing reservations.
Changes requested less than 7 days before the scheduled service are not guaranteed and do not automatically entitle you to a refund.
5. Weather Conditions and Ski Lift Closures
Mountain weather can be unpredictable, and skiing conditions may change throughout the winter season.
Bad weather, limited snow conditions, or temporary ski lift closures do not automatically qualify for a deposit refund if the booked service remains available.
If exceptional circumstances prevent us from providing your booked service, our team will reach out to you to discuss alternative arrangements, rescheduling, or an appropriate refund.
6. Cancellation by The Ski Depot Borovets
In the unlikely event that The Ski Depot Borovets cancels your reservation because we cannot provide the agreed equipment or lessons, you will be offered an alternative arrangement or a full refund of the amount paid for the canceled service.
Your satisfaction and trust are important to us, and we are committed to handling such situations fairly and professionally.
7. How to Request a Cancellation
To cancel or modify your reservation, please contact The Ski Depot Borovets through our official contact channels.
Please provide your booking reference, full name, scheduled service date, and a brief description of your request.
Cancellation requests must be received within the applicable cancellation period. We recommend submitting your request in writing to ensure clear communication and proper confirmation.
Approved refunds will be processed through the original payment method, where possible, within 14 calendar days of cancellation confirmation.
8. Important Booking Information
By completing your reservation and paying the required deposit, you acknowledge and accept our Cancellation & Refund Policy, subject to applicable consumer protection laws.
We recommend reviewing your booking details carefully before confirming your reservation.
Need Help With Your Booking?
At The Ski Depot Borovets, we believe that every guest deserves professional assistance, personal attention, and genuine care.
If you have questions about your reservation, need to change your dates, or require help with a cancellation, our friendly team is here to assist you.
CONTACT US – We're Here to Help Make Your Borovets Holiday Easy and Stress-Free!
The Ski Depot Borovets – Professional Service, Personal Care, and Booking With Confidence!
